Returns, Refunds & Cancellation Policy

Last Updated: August 2026

At House of Muddhugumma, every product is quality-checked before dispatch. Customers should carefully review the product description, measurements, size chart, colour and other details before placing an order.

Returns and Exchanges

The restrictions below apply except where applicable consumer law gives you additional rights. In particular, eligible UK consumers have the statutory cancellation rights described in the UK Consumer Cancellation Rights section below.

Subject to applicable law, we do not accept returns or exchanges for:

Change of mind or personal preference
Incorrect size or colour selected by the customer
Minor colour variations caused by lighting, photography or screen settings
Products that do not fit when their measurements match the published size chart
Sale, clearance or customised products
Products that have been worn, washed, altered, damaged or used

This restriction does not apply when a product is delivered damaged, defective or materially different from the product ordered.

Damaged or Defective Products

If a customer receives a damaged or defective product, they must contact us within 48 hours of delivery and provide:

Order number
Clear photographs of the product
Clear photographs of the outer and inner packaging
Description of the damage or defect
An unedited parcel-opening video, where reasonably available

After verification, House of Muddhugumma may provide:

Replacement with the same product, subject to availability
Replacement with another product of equivalent value, with customer consent
Store credit
Full or partial refund to the original payment method

The resolution will depend on the nature of the issue and product availability.

Incorrect Product Delivered

If the customer receives a product different from the item, size or colour confirmed in the order, they must contact us within 48 hours of delivery.

After verification, we will arrange collection or provide return instructions and send the correct product at no additional cost. If the correct product is unavailable, the customer may choose store credit or a full refund to the original payment method.

Return Conditions

An approved return must satisfy all the following:

Product is unused, unwashed and unaltered
Original tags, labels and packaging remain intact
Product has no stains, odours, damage or signs of use
Return was authorised before dispatch
Product is returned within the timeline communicated by support

Unauthorised returns may not be accepted.

For a verified damaged, defective or incorrectly delivered product, House of Muddhugumma will bear reasonable return-shipping costs.

Items Not Eligible for Return or Refund

Returns or refunds will not be provided for:

Change of mind, dislike or personal preference
Incorrect size, colour or address selected by the customer
Minor colour differences caused by photography, lighting or screen settings
Products showing signs of wear, washing, alteration or misuse
Products damaged after delivery
Sale, clearance or customised products, unless damaged, defective or incorrectly delivered
Requests submitted after the applicable reporting period

Nothing in this policy limits rights available to customers under applicable law.

Order Cancellation

An order may be cancelled before it is packed or dispatched. Customers must contact support immediately with their order number. Cancellation cannot be guaranteed after order processing has started.

Dispatched orders cannot normally be cancelled. However, damaged, defective or incorrectly delivered products remain eligible for resolution under this policy.

If a prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

House of Muddhugumma may cancel an order because of product unavailability, pricing or technical errors, payment-verification failure, delivery limitations or suspected fraudulent activity. If we cancel a prepaid order, the complete amount paid will be refunded.

Refund Process and Timeline

Once a refund is approved:

Refund will be initiated within 7–10 business days
Refund will be sent to the original payment method
Banks and payment providers may require additional processing time
Refund confirmation will be sent through email, WhatsApp or another available contact method
Refund reference number should be recorded against the order

Payment-gateway or bank processing delays after refund initiation are outside our direct control.

Refund Method

Approved refunds are processed back to the original payment method used for the order:

Payments made through Razorpay are refunded through Razorpay.
Payments made through Stripe are refunded through Stripe.
The actual time for the refunded amount to appear in the customer’s account depends on the customer’s bank, card issuer or payment provider.

Refunds for international orders are processed in the currency of the original transaction unless otherwise required by the payment processor.

Shipping Charges

Original shipping charges, international shipping charges, customs duties and import taxes are normally non-refundable.

However, reasonable shipping charges may be refunded when the return results from a verified error by House of Muddhugumma, including a damaged, defective or incorrect product.

UK Consumer Cancellation Rights

If you are a consumer in the United Kingdom purchasing eligible goods online, you generally have the right to cancel your order within 14 days after the goods are delivered, without giving a reason, subject to statutory exceptions.

If you exercise this right, you must normally return the goods within 14 days after telling us that you wish to cancel. You are responsible for taking reasonable care of the goods while they are in your possession and for return postage unless the goods are faulty, not as described, or we agree otherwise.

For an eligible cancellation, we will refund the price paid for the goods and any standard outbound delivery charge required by law. We may reduce a refund where the value of the goods has been diminished by handling beyond what is reasonably necessary to inspect them.

Refunds will be made to the original payment method within the timeframe required by applicable UK consumer law. Statutory exceptions may apply, including certain personalised or made-to-order goods and other categories excluded by law.

To exercise a UK cancellation right, contact us using the details below and provide your order number and a clear statement that you wish to cancel the order.

International Orders

International customers must report damaged, defective or incorrectly delivered products within 48 hours of delivery.

Customs duties, import taxes and other destination-country charges are the customer’s responsibility and are generally non-refundable.

The available resolution may depend on destination, return-shipping feasibility and product availability.

Contact

House of Muddhugumma

Email: Houseofmuddhugumma@gmail.com
Phone/WhatsApp: +91 7207798792
Customer Care: 7207798792
Support Hours: Monday to Sunday, 9:00 AM - 9:00 PM GMT

Customers must include their order number in every request.

House of Muddhugumma

A unit of Vakiti Anand Reddy, Sole Proprietorship

Udyam Registration No.: UDYAM-TS-12-0048360

Registered Address: 8-13, Near Reddy Sangam, Muthyampet, Mallapur Mandal, Metpally, Jagitial, Telangana - 505331, India

Business Phone/WhatsApp: +91 7207798792

Email: Houseofmuddhugumma@gmail.com

Support Hours: Monday to Sunday, 9:00 AM - 9:00 PM GMT

UK & International Operations

UK and international orders and payments are operated by HOUSE OF MUDDHUGUMMA LIMITED, Company Number 17360109, registered in England and Wales.

Registered Office: 24 Kingswood Court, Grove Road, Luton, England, LU1 1BL