Privacy Policy

Last Updated: August 2026

House of Muddhugumma respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected and used when you visit our website or place an order.

Information We Collect

We may collect personal details such as your name, mobile number (including WhatsApp), email address, shipping and billing address, and order details. Only information necessary for order processing and support is collected.

Use of Information

Your information is used to process orders, send confirmations and delivery updates, communicate regarding purchases, and maintain internal records. We do not sell, rent, or trade your personal information.

WhatsApp & Communication

By placing an order or contacting us, you consent to receive order-related messages via WhatsApp, email, or phone. Promotional communication, if any, will be minimal and relevant.

Payment Processing

Payments may be processed through our trusted payment partners — Razorpay (for India) and Stripe (for international customers). The applicable payment processor may receive the information necessary to process the transaction, including:

• Name
• Email
• Phone number
• Billing address
• Shipping address
• Order details
• Transaction amount

Muddhugumma does not store complete card numbers, CVV or online banking credentials. Sensitive payment data is collected and protected directly by the payment processor.

Data Security & Retention

Reasonable measures are taken to protect your data. Information is retained only as long as necessary for business or legal purposes.

Third-Party Services — Information may be shared with trusted third parties such as payment gateways or delivery partners solely to fulfill orders. We are not responsible for the privacy practices of external websites.

Policy Updates

This Privacy Policy may be updated at any time without prior notice. Continued use of the website implies acceptance of the updated policy.

UK GDPR & Data Protection

If you are a customer from the United Kingdom, your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to object to processing
• Right to data portability

To exercise any of these rights, contact us at Houseofmuddhugumma@gmail.com. We will respond within 30 days.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK, including India, for order processing and delivery purposes. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with UK GDPR requirements.

Children’s Privacy

Our website is not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Grievance Officer

For any privacy-related concerns or complaints, please contact our Grievance Officer:

• Legal business name: Vakiti Anand Reddy
• Postal address: 8-13, Near Reddy Sangam, Muthyampet, Mallapur Mandal, Metpally, Jagitial, Telangana - 505331, India
• Email: Houseofmuddhugumma@gmail.com
• Phone: +91 7207798792
• Expected response timeline: within 30 days, subject to applicable law

We are committed to resolving your concerns in a timely and transparent manner.

By using this website, you acknowledge that you have read and agreed to this Privacy Policy.

© House of Muddhugumma. All rights reserved.